FAQs

How much notice for cancellation do you need?

Cancellations must be made 24 hours in advance or standard fees will be charged. You must confirm by phone or email.

Do I have to sign a contract?

Yes, we need a signed statement that you agree to let us into your home to care for it, as well as that you are aware of and agree to our policies and terms.

What inspection services are included in a house-check?

Refer to Rates & Packages. This list will be customized when we meet about your requirements. It is suggested to check with your insurance provider about their requirements.

How am I billed and when is it due?

Payment is due in advance of services being provided, in the form of monthly post-dated cheques.

Are there any extra costs on holidays?

Yes. $20.00 extra per visit on New Year's Day, Christmas, Easter, Canada Day, Labour Day and Thanksgiving.

How do I drop off my house keys?

You can make a copy and give us the extra set which will be kept in a secure place. Please test all keys. Keys will be returned upon your request. Clients must drop off keys four days prior to date of service.